Shipping policy

SHIPPING POLICY

SHIPPING OVERVIEW

Thank you for shopping with Sumookh Jewelss.

We strive to process and deliver your orders in a timely and secure manner across India.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

ORDER PROCESSING TIME

  • Orders are usually processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sales, festive seasons or high order volume periods, processing times may be slightly extended.

SHIPPING TIME

Estimated delivery timelines:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 7–14 business days

Delivery timelines are estimates and may vary due to courier availability, weather conditions, operational delays or unforeseen circumstances.

SHIPPING CHARGES

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • We may offer free shipping on selected orders, products or promotional campaigns.

ORDER TRACKING

Once your order is shipped, tracking details will be shared through:

  • Email

  • SMS

  • WhatsApp (if applicable)

Customers can use the tracking information to monitor shipment status.

DELIVERY PARTNERS

We work with trusted courier and logistics partners to deliver your orders safely.

Delivery availability may vary depending on the serviceability of your location.

DELAYED OR FAILED DELIVERIES

While we aim for timely delivery, Sumookh Jewelss shall not be held liable for delays caused by:

  • Courier service disruptions

  • Natural disasters

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Strikes or operational interruptions

  • Incorrect shipping information provided by the customer

If delivery fails due to incorrect address or unavailability of the customer, additional shipping charges may apply for re-delivery.

ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping details.

We shall not be responsible for orders delivered to incorrectly entered addresses.

Please review your shipping information carefully before placing an order.

DAMAGED PACKAGE OR TAMPERING

If the package appears damaged or tampered with at the time of delivery:

  • Please record an unboxing video immediately.

  • Contact us within 24 hours of delivery.

  • Share clear photos/videos of the package and product.

Claims made without proper evidence may not be eligible for resolution.

 

CONTACT US

For shipping-related queries, please contact:

Sumookh Jewelss

Email: sumookhjewelss@gmail.com

Location: Delhi, India